Stanbic IBTC Bank says it has inaugurated its first self-service digital branch to drive optimal financial services in Nigeria.
It said the processes and systems of the branch, located at Maryland Mall, Lagos, were completely digitalised and equipped with tablets, touch screens, electronic banking devices and new digital technologies to enable customers to conduct financial transactions seamlessly while enjoying a delightful banking experience.
The inauguration took place on Wednesday, with the founder of Zinox Technologies Limited, Leo Stan-Eke, declaring the facility ready for business.
Among other facilities available at the branch are automated teller machines, bulk note acceptor, personal teller machine, smart table, self-service kiosk, self-service smart tablets, Internet banking kiosk, and instant debit card issuance machine.
The Chief Executive Officer, Stanbic IBTC Bank, Yinka Sanni, described the digitisation of banking services as the path to the future as consumers increasingly embrace the online world to meet their needs.
He said, “The benefits of digitalisation and innovation are huge for the individual, business or economy. As technology evolves, Stanbic IBTC Bank will keep pace with it to deliver impeccable value to its customers.”
According to him, Stanbic IBTC Bank expects to report further growth in digital branch numbers and innovations as fresh investments are made to deliver on the bank’s long-term goal to build a bank for everyone.
“This milestone is important to us because it fulfils our pledge to leverage on evolving technologies and innovations to deliver convenience and round-the-clock access to financial services to our clientele. It provides a solid platform from which to continue to grow and consolidate our position in the Nigerian market,” Sanni said.
He said as an African institution, the Standard Bank Group, to which Stanbic IBTC belongs, would continue to demonstrate commitment to the development of Nigeria and Africa by supporting critical sectors of the economy and to help highlight investment opportunities therein.
“We will continue to build first-class, on-the-ground banking services in Nigeria, investing in people, branch networks and systems. We are confident that future revenue flows will justify these investments in branch and customer infrastructure.”
Eke, who commended Stanbic IBTC Bank for taking the initiative, noted that the facility was defined by consumer protection, trust and security as the technologies deployed are best-in-class in technological delivery and quality.
“Digital banking is the way of the future, not just for banks but also for the economy,” he added.
The Executive Director, Personal and Business Banking, Stanbic IBTC Bank, Mr. Babatunde Macaulay, described the new branch as the first in a series of digital branches to be established across Nigeria.
He, however, said non-digital consumers would not be left behind as the bank continues to expand its footprint and increase access channels and touchpoints.
“We are always seeking to understand the needs of the entire spectrum of our clientele and by so doing, strive to connect with every market segment so that we can provide the much needed solutions to their financial needs,” he stated.