The management of MTN Nigeria has said that the on-going SIM Validation exercise is in line with the Nigerian Communications Commission (NCC) directive mandating all GSM operators to deactivate all pre-registered SIM cards within seven days or face severe sanctions.
In a statement signed by MTN’s Corporate Services Executive, Akinwale Goodluck, the company also apologised for the congestion on its network as a result of the exercise.
Goodluck said “We wish to apologise to all our customers who are experiencing difficulty with the ongoing SIM registration/revalidation exercise. Affected customers can revalidate their registration details at all MTN sales outlets including the nearest agent and dealer shops.
“We appeal for calm as customers visit our various outlets. We are committed to ensuring that all affected subscribers complete the process as directed by the Nigeria Communications Commission (NCC). It is for this reason that we have increased the number of staff handling SIM registration/validation across all our channels.
“We have also mandated all our registration outlets to remain open till 8pm every day until further notice.
He added that the purpose of the exercise is to enable us provide maximum support to government in achieving the national interest objectives of the exercise.