The Big Brother Naija Reality TV show sponsor, PayPorte has issued a new statement suspending their ‘Payment on Delivery’ as part of its payment options.
The online store noted in its latest statemet that it has streamlined its payment options to only online secured payments and bank transfers.
The new directiv will take effect as from Monday March 3, 2017.
Speaking on the latest development, the MD/CEO, PayPorte, Mr. Eyo noted that the decision by the company comes in line with the new CBN cashless policy in a bid to reduce security challenges posed by Payment on Delivery option.
He noted: “We have suspended the Payment On Delivery option on our website with effect from today, April 3, 2017. Our decision was necessitated by the increasing risk and security challenges posed by this payment option. Also, to reduce the amount of cash carried from one location to another by our delivery staff.
“We encourage our customers to make use of our other secured electronic payment options such as online payment or bank transfer for payments. We believe this will also play an active role in the growth of e-commerce business in Nigeria, as well as give a new dimension to the business.”
The company further noted that in line with the latest development, refunds for unsatisfied customers would now be processed within a maximum time of 48 hours.
He added that only customers who have shopped on the online store for more than five times will be able to access the Payment on Delivery option.
“We understand the likely challenges which our customers may face as a result of the new policy. We have therefore put in place systems to handle refunds faster within a maximum of 48hours.”
PayPorte’s Head of Operations, Boma Igah said: “Customers who have shopped on PayPorte for 5 times or more would enjoy the Pay On Delivery Option from April 10, 2017, pending on its removal from our payment options.”
“Customers that had already placed orders using the Payment on Delivery orders before March 3, 2017, would be allowed to pay using that option but for future orders, customers would be required to make payments using our various secured payment options.”