The Federal Airports Authority of Nigeria (FAAN) has shut down the KFC outlet at the Murtala Muhammed International Airport (MMIA) in Lagos effective today. This action follows a social media report by a passenger with a disability alleging they were denied entry at the restaurant.
The FAAN took swift action upon learning of the allegation. A team led by the Director of Public Affairs and Consumer Protection investigated the incident.
“In line with Lagos State Law, discrimination against people with disabilities is strictly prohibited,” said Mrs. Olubunmi Kuku, MD/CE of FAAN. “We take such allegations very seriously.“
Based on the investigation’s findings, FAAN has ordered the KFC outlet to be closed. The restaurant must also fulfill several requirements before reopening, including issuing a written apology to the affected passenger and creating a clear policy statement against discrimination to be displayed prominently at the entrance.
“We sincerely apologize to the passenger for their experience,” said Mrs. Obiageli Orah, Director of Public Affairs and Consumer Protection for FAAN. “FAAN remains committed to ensuring a positive and inclusive experience for all airport users.“