The Management of Eko Electricity Distribution Company (EKEDC) has assured its customers that it had adopted measures to ensure regular power supply in all areas within its operational territory during the Easter period.
Mr Godwin Idemudia, the Head, Corporate Communications, gave the assurance in an interview with the News Agency of Nigeria (NAN) on Thursday in Lagos.
Idemudia said that the company was aware of the high expectations of customers to enjoy regular power supply during the Easter break, adding that EKEDC had put in place measures to ensure that those customers’ hopes were not dashed.
“We assure customers within our operational territory of uninterrupted electricity supply during the Easter,” he said.
Idemudia said that the company would ensure that energy distributed from the national grid to the network was adequately distributed to customers.
According to Idemudia, the company has commenced the replacement of faulty cables and equipment to ensure easy evacuation of power, as received from the national grid.
The spokesman said that in addition to the replacement and repair of faulty equipment, special fault clearing teams had been set up in all the Business Districts of the company, to facilitate quick response to customers’ complaints and technical faults.
Idemudia, however, pleaded with customers to show understanding if their expectations could not be met due to a drop in the national generation level.
He, however, said that company would ensure that subsequent bulk energy load allocation to the company was adequately utilised.
According to the Head, Corporate Communications, often times, such situations were usually beyond the company’s control.
“It is also the expectation of the company that customers on their own, will include the settlement of their electricity bills, so as to avoid being disconnected during the period,” he said.
He also advised customers not to resort to using those he referred to as quacks to clear faults in their areas, stressing that such people usually compounded the problems on the network.
“Rather than using quacks, customers should lodge their complaints at the nearest EKEDC office or call any of the company’s customer care contact numbers, which are boldly displayed on customers’ monthly bills,” he stated. (NAN)