The Enugu Electricity Distribution Company (EEDC) has advised customers across its network to use the available online and alternative payment channels in paying bills for energy consumed.
The Head of Corporate Communications of EEDC, Mr Emeka Ezeh, gave the advice in a statement he made available to newsmen in Enugu on Tuesday.
Ezeh said that the company also encouraged those who wanted to report faults, lodge complaints and make inquiries to do so through its 24/7 Call Center, e-mail and social media platforms, instead of physically visiting its offices.
He noted that the call by the organization was in line with the social distance approach being adopted in managing the spread of COVID-19 pandemic, currently threatening the globe.
According to Ezeh, the company has already put measures in place by strategically setting up hand washing points and providing hand sanitisers at its critical touchpoints, to ensure the safety of both its staff and customers.
He said that the company’s technical staff that normally interface with customers had been educated with the right knowledge and information on the basic preventive measures against the virus in order to remain safe.
“With this situation, customers that want to report faults, lodge complaints or make inquiries are advised to reach out to EEDC through its 24/7 Call Center on 084 700 100.
“They can send emails to [email protected] or engage the company through its social media platforms (Twitter and Facebook: @enugudisco; Instagram: @enugu_disco).
“For those that will want to pay their energy bills consumed, they are encouraged to do so through the following electronic channels: Energy Pay (by logging on to its website: www.enugudisc.com); QuickTeller, Interswitch and collection agents.
“Safety is the watchword here, and the whole essence is to reduce human contact and the risk of spreading the virus.
“We want to be safe and we need our customers to be safe as well,” Ezeh said.