A Senior Advocate of Nigeria (SAN), Ebun-Olu Adegboruwa, says Ibom Air has joined the ranks of local airlines offering poor quality of service to airline passengers.
He stated this in a statement released at the Murtala Muhammed Airport Terminal Two (MMA2) in Lagos on Sunday.
Adegboruwa noted that when Ibom Air newly came on stream, its best-selling point was “the much-trumpeted timely departures, alleged neatness of its aircrafts (sic) and supposed excellent customer service”.
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These, he said, “was long ago, as Ibom Air has joined the queue of delayed flights, inexplicable fight swaps and now very impatient and at times nasty members of staff and crew.
“It’s the way the cookie crumbles, as they say. No need for the boring explanations from the management of Ibom Air.”
Explaining his ordeal with the airline, Adegboruwa said, “You book and pay for a particular flight and then it’s changed at the slightest notice and you’re shoved here and there, no refund of the excess fee paid and it’s business as usual.
“Your schedule is thoroughly messed up, meetings delayed or canceled and you’re unable to meet up with pre-scheduled events.
“Until there is some sort of sanction from the regulatory agencies, passengers will continue to be victims of Ibom Air and other reckless airline operators. One day very soon, we may meet in court.
‘It’s just unfair.”