Top-tier financial institution, Access Bank has released its 9 months financial statements to the Nigerian Stock Exchange. The company reported a 4% decline in Gross Earnings which stood at N 154 billion at the end of September.
Profit before tax came in at N35 billion, whilst operating income was N 104 billion for the period.
The bank also reported a growth of 2% in its deposit base, bringing depositors funds to N 1.22 trillion.
The company listed Key Performance Drivers as:
- Launch of its Corporate Internet Banking Platform Primus;
- Implementation of over 200 initiatives to improve customer experience
- Programs to enhance sales force effectiveness for productivity
Group Managing Director of Access Bank Plc, Aigboje Aig-Imoukhuede said: “We have commenced the focused implementation of our 2013 – 2017 medium term strategy. Already our customers are enjoying a step change in the quality of service delivery as a result of the introduction of 200 customer experience initiatives which will enhance our customer service to industry leading levels.
As planned, we have achieved strong loan growth with good qulity names and the revenue benefits will begin to accrue from Q4 and beyond.”
The Group Managing Director designate of Access Bank Plc, Herbert Wigwe concludes: “The impact of on-going regulatory development has affected the overall operating environment in 2013. Our medium term strategy puts us in a strong position to cope
with these industry headwinds as evident in the improved operating performance in Q3 which I believe will provide the platform for achieving our goals in 2014 and beyond.”