A Toronto man couldn’t quite believe his eyes when he received his Uber bill as he was was charged $18,518.50 Canadian dollars for a 5-mile Uber ride.
This was caused by a glitch in the system which caused the surge pricing to go crazy at the time.
The most absurd part of the story was that Uber initially stuck to their pricing before finally relenting after being called out on Social Media.
The passenger posted an image of the overblown receipt — which notes his trip took just 21 minutes — under the Instagram handle Votethehish on Friday.
The ride should have cost between $12 and $16 but the glitch caused it to go crazy.
According to slate.com, Uber at first refused to give him a refund, but his friend, Emily Kannard, took to Twitter to call out the company tweeting; “My friend was charged 18K for a 20 Min ride (!), and they are sticking to it. What in the world??? This is insane!”
Uber finally relented and and refunded the man.
“There was an error here and it has been resolved,” Uber said in a statement to Slate.
“We have provided a full refund to this rider and apologized to him for this experience. We have safeguards in place to help prevent something like this from happening, and we are working to understand how this occurred.”
My friend was charged 18K for a 20 Min ride (!), and they are sticking to it. What in the world??? This is insane! @Uber_Support @badassboz @Uber pic.twitter.com/RjFihVLKIC
— Emily Kennard (@emilykennard) December 9, 2017